This is the first step. We fly out and meet with the client to discuss the vision of the project. What is the feel that they want to impart on their guests. What is the impact and experience for the project all about? Then our team takes these abstract ideas and creates a system plan using technology that can help make these ideas and feelings tangible.  

We don’t just talk about the concepts. We talk about everything from feelings to budgets. This way we can get a clear idea of everything from what the client wants, to how much they can spend, all the way to how they expect it to work once it’s all finished.

This is when our team nerds out. We create a set of technical drawings along with beautiful renders that show exactly what the end result will be. We use AutoCad and Revit to create the technical documents with the system design drawn out in explicit details. We create equipment schedules and cut sheets. Then we link up with all of the other design trades from the electrical engineer to the architect, and we make sure that our designs are matching up and being properly coordinated together. The last thing we want is plumbing to be installed where the video wall is supposed to be!

Then we package it all up and give it to the client to be delivered as part of their RFP. Of course, once the project goes out to bid, our team helps answer all of the RFI’s that come back and help clear up any confusion from the bidding vendors

Once our designs have been approved and packaged up, we work with the client throughout the bidding process. We help evaluate potential vendors and make sure that they’re up to our rigorous standards. We want to make sure that the vendor being selected can do their part to bring the project to life.

So in order to help our client make an informed decision, we’ll determine our top three picks and submit those along with our thoughts on each. This way the client is only choosing between high quality vendors that are within the allocated budget and have the means to accomplish the project.

Typically, we set up five inspections at different stages of the project’s completion. (Of course, this may change depending on the size and complexity of a project) During each inspection we give the vendor a punch list of any items that need attention, so that they can be addressed before the next phase of the project. Once the project is at 100% we create a final punch list for the vendor for any open items found. Once all of these have been addressed, we come out for one more final visit and sign off on the project.

Once the right vendor has been selected, we work really closely with them on behalf of the client to ensure that schedules and deadlines are met. We know; things change. That’s the nature of construction. So, we work to keep the client informed of the changes and make sure that the vendor is handling these changes efficiently and economically.

We set-up milestone inspections for the project. This way our team can evaluate the progress along the way. We want to make sure when we specify a cable type, that’s the cable that’s being installed, and we want to do it BEFORE the ceilings and walls are closed up. We also want to make sure that the vendor is installing the right product. Too many times, companies try to cut costs near the end of a project and put in cheap unreliable gear just to try to save a buck

At the end, we follow up, and make sure that everything was done properly and to specification. We send one of our engineers out to site to do a “white glove test”. This is our final inspection. This means we test cables, connections, and system performance. We don’t sign off on the vendor’s work until we are sure that it’s perfect. Finally, we provide the client with a recommended maintenance schedules, to ensure that the system continues to work for years to come.