facebook Ascend Studios – Help Desk

Help Desk

We build all of our projects to be future-proof. We offer our 24/7 Help Desk free for installs $100,000 and up. Our phones ring to our engineers, who log into a system and troubleshoot ASAP. Time is money, but our service is free.

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Ascend Symbol A/V System Support
A/V System Support

HELP DESK ON THE HOUSE

Running into problems with your system is frustrating enough. Trying to get support shouldn’t add on to that. A lot of companies will take hours to return a call, and then charge you a ton even if they don’t do anything. Your system may have been affordable, but when things go wrong you can rack up a serious bill.

With us, we’ll answer every time, and we won’t charge you for any remote assistance.

GET 24/7 HELP HERE

The world doesn’t operate from 9-5 Monday through Friday, and cease to exist outside of that, and we don’t either. We’re always available. 24/7.

After hours, our normal phone number forwards to our cell phones. Our normal engineers who you probably are already familiar with will answer, log into your system remotely and figure out what the problem is. We’ll get you back up and running ASAP.

Audio Video System Service

HELP DESK AS A SERVICE

We have several clients who we work with to commission their systems, provide their Help Desk service, and conduct preventative maintenance visits. These services are helpful to have as a planned expense, not to mention, minimize down time and increase the life of your system. We even provide a 48 hour on-site response time to some of our client across the country; meaning one of our engineers hops on a plane and is on-site within 48 hours to get things back up and running.

Help Desk

We believe that support makes all the difference in a partnership. We stick with each other and make sure we get you what you need. Have questions about our Help Desk or want to know more about how it works? We’ll be happy to talk it through with you!






    Featured Article

    Ascend Studios Wins Best of Florida Regional Award in Audio/Visual Equipment Category!

    We are beyond excited to announce that Ascend Studios has won the Best of Florida Regional Award in the Audio/Visual equipment category from Guide to Florida! This incredible recognition highlights our passion for delivering top-tier AV solutions that truly make an impact! Customized Automation Solutions for Every Space At Ascend Studios, we don’t just install […]

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    Featured Project

    Burns McDonnell, EPIC LED Video Wall

    Designing the Ultimate 360 EPIC LED Video Wall Room

    Our friends at Burns McDonnell, the world’s top engineering firm, tasked us with designing and building an EPIC, State-of-the-art 360 LED video wall room. Consequently, this state-of-the-art space allows them to physically preview all their 3D CAD files and engineering projects. As a result, it provides an immersive experience that significantly enhances collaboration with their teams and clients.

    Enhancing Collaboration Beyond VR

    Although many companies use VR for CAD file walkthroughs, VR often falls short in terms of real-time discussion. Specifically, it lacks the capability for team members to see where others are focusing or pointing. Therefore, our 360 LED video wall bridges this gap by allowing everyone in the room to view and discuss the designs simultaneously, creating a more interactive and engaging experience. Our 360 LED video wall does allow for everyone to experience their out-of-this-world design but also shows the client why Burns McDonnell is simply the best engineering firm in the world. They are always pushing the edge of technology to set the standard within their industry.

    Proud Partnership with Burns McDonnell

    We are genuinely thrilled to be Burns McDonnell’s official LED video wall partner. Notably, witnessing their innovative launch pad designs and experiencing the sensation of being 40 stories high up is truly extraordinary. This project not only highlights their groundbreaking designs but also underscores why Burns McDonnell remains a leader in engineering excellence.

    Collaboration with Igloo Vision

    In this groundbreaking project, we partnered with Igloo Vision, whose software suite expertly manages the 3D CAD integrations. Meanwhile, Ascend took charge of all other aspects, including software and media management, hardware design, installation, and implementation. Consequently, this collaboration ensured a seamless integration of cutting-edge technologies.

    A Global First – 360 LED video Wall Room

    We are proud to announce that this is the world’s first 360 LED video wall room. Furthermore, it is a pioneering achievement, with only one other similar room located in Dubai. Thus, the immersive experience provided by this room is truly mind-blowing and sets a new benchmark in the industry.

    Easy Streaming and Control

    The system allows the Burns McDonnell team to stream their designs effortlessly from networked computers or through local wireless connections. Additionally, our design includes high-quality K-Array speakers, full-color programmable recessed lighting, and a sophisticated control system. Consequently, team members can easily manage everything using a wall-mounted touch panel or Surface tablet, making the system both intuitive and user-friendly.

    A Team Effort

    This project was indeed a significant team effort involving the entire Ascend team. We are extremely proud of the final product and deeply grateful for the opportunity to collaborate with such an innovative and industry-leading client.

    Watch the Installation Film

    Finally, don’t miss the film showcasing the installation process. It beautifully captures the transformation and highlights the incredible features of the world’s first 360 LED video wall room!

    See Project