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Help Desk

We build all of our projects to be future-proof. We offer our 24/7 Help Desk free for installs $100,000 and up. Our phones ring to our engineers, who log into a system and troubleshoot ASAP. Time is money, but our service is free.

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Ascend Symbol A/V System Support
A/V System Support

HELP DESK ON THE HOUSE

Running into problems with your system is frustrating enough. Trying to get support shouldn’t add on to that. A lot of companies will take hours to return a call, and then charge you a ton even if they don’t do anything. Your system may have been affordable, but when things go wrong you can rack up a serious bill.

With us, we’ll answer every time, and we won’t charge you for any remote assistance.

GET 24/7 HELP HERE

The world doesn’t operate from 9-5 Monday through Friday, and cease to exist outside of that, and we don’t either. We’re always available. 24/7.

After hours, our normal phone number forwards to our cell phones. Our normal engineers who you probably are already familiar with will answer, log into your system remotely and figure out what the problem is. We’ll get you back up and running ASAP.

Audio Video System Service

HELP DESK AS A SERVICE

We have several clients who we work with to commission their systems, provide their Help Desk service, and conduct preventative maintenance visits. These services are helpful to have as a planned expense, not to mention, minimize down time and increase the life of your system. We even provide a 48 hour on-site response time to some of our client across the country; meaning one of our engineers hops on a plane and is on-site within 48 hours to get things back up and running.

Help Desk

We believe that support makes all the difference in a partnership. We stick with each other and make sure we get you what you need. Have questions about our Help Desk or want to know more about how it works? We’ll be happy to talk it through with you!






    Featured Article

    How Much Does a Video Wall Cost?

    When taking on a large project such as a video wall, the question that’s always on the tip of everyone’s tongue (and rightfully so), is “What will a video wall cost me?” Futuristic, high-tech, creative solutions are great, but can often come with a decent price point. There are a ton of factors that go […]

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    Featured Project

    Hard Rock Hotel Resort Audio Video System

    We recently completed an exciting project for the Hard Rock Hotel at Universal Studios Orlando, where we installed a stunning 3×3 video wall as part of their resort audio video system upgrade. This impressive video wall consists of nine 55″ displays while creating a striking centerpiece in the hotel’s newly renovated lobby.

    The entire system is powered and controlled by our custom programmed interfaces. This includes all hardware, including video wall processors, audio and video sources. We used durable cat-5 cables to connect the displays, saving our client from the expense of running new power lines. This design also allowed us to integrate the video wall with the hotel’s existing audio video system, meaning the content displayed on the wall can be seen and heard throughout the hotel.

    Customized Control with Ascend Studios’ iPad App

    At Ascend Studios, we provide custom-branded iPad apps to control all of our resort audio video systems. For Hard Rock Hotel, we completely updated their existing control system and added new features. Now, they have easy control over the video wall, hotel-wide audio zones, and video sources, all with real-time feedback.

    The app also includes integrated help files, improved Wi-Fi signal strength, HD graphics, and seamless access to our 24/7 Help Desk support. With our remote monitoring system, we can troubleshoot issues from anywhere in the world, ensuring that the system runs smoothly for guests.

    Resort-Wide Audio Video System Overhaul

    In addition to the video wall, our team redesigned the entire resort audio video system, covering the pool area, five ballrooms, and all public areas of the hotel. We replaced outdated equipment from the 1999 installation and installed our preprogrammed DSP processors and Crestron control system. This upgrade provided the hotel with a fully customizable audio system, allowing easy updates and scalability.

    The system, controlled via a 10″ touch screen and iPad, includes 96 audio zones, each with EQ, leveling, compression, and individual zone controls. We completed the system switch-over in a single night, minimizing disruption, and had everything up and running before 5 AM.

    Key Features of the Resort Audio Video System:

    • Nine 1920×1080 HD video wall displays with remote power and video connections
    • Custom themed iPad app for seamless control of audio and video systems
    • Integration with six cable boxes, a Blu-ray player, and a music video server
    • Full integration with the hotel’s existing audio system
    • Additional high-output speakers and subwoofers for enhanced sound
    • Local video DJ HDMI input for live events at the video wall
    • 96 controllable audio zones with advanced EQ and individual zone settings
    • Free 24/7 access to Ascend Studios’ Help Desk and remote support

    This upgraded resort audio video system ensures that Hard Rock Hotel provides a top-tier guest experience, with cutting-edge audio and video technology throughout their property.

    See Project