Dreamscape Immersive

Design Agencies Decoded: Understanding the Diverse Specializations vr experiences

Design agency vr experiences

Dreamscape Immersive is one of our favorite partners! Backed by the legendary Steven Spielberg, this team of brilliant storytellers uses cutting-edge virtual reality to transport guests into incredible worlds. We’re proud to serve as Dreamscape’s 24/7 Help Desk and technical support for all their locations worldwide.

Unmatched VR Experiences

If you haven’t experienced Dreamscape yet, you’re missing out! At Ascend, we’ve seen many VR pop-ups in the theme park industry, but they often fall short—underfunded and, frankly, a bit cheesy. Dreamscape, however, is in a league of its own. Their expert team has set a new standard for VR experiences, offering guests a completely immersive adventure. When we first tried their “Alien Zoo” experience, we were blown away by the attention to detail and the sense of being transported to another world.

Ascend + Dreamscape: A Partnership Since 2018

Our partnership with Dreamscape began in 2018, when we helped them open their very first location at Westfield Century City in Los Angeles. Since then, we’ve been there for each new opening across the U.S. and internationally. For every new store, Ascend is responsible for configuring VR tracking, haptics, audio, signage, and point-of-sale systems. Once the store is live, our 24/7 Help Desk supports the in-store teams, ensuring smooth operations.

Ensuring Top-Notch VR Experiences

After each store opening, Ascend continues to provide maintenance visits throughout the year. During these visits, we check all the technical hardware, calibrate systems, update marketing materials, and clean filters to ensure everything runs perfectly. We also take this opportunity to connect with the in-store teams, building a strong relationship with the staff they rely on for support.

Remote Help Desk for Global VR Locations

Dreamscape’s VR experiences are enjoyed by hundreds of guests each day. Naturally, this causes wear and tear on the equipment. That’s where our remote Help Desk comes in. Ascend’s team has direct access to Dreamscape’s systems, allowing us to fix any technical issues remotely—sometimes within minutes. This avoids costly delays and ensures guests continue to have an uninterrupted experience.

Our 24/7 Help Desk is available for all Dreamscape locations across multiple time zones. We manage a ticketing system that tracks repairs, updates, and on-site visits. This approach helps us identify and prevent issues before they escalate, keeping Dreamscape’s VR experiences running smoothly.

Services Provided by Ascend:

Store opening support: VR tracking, haptics, sound, and signage configuration
Hardware inventory and maintenance
Creation and management of system manuals for in-store teams
Management of repairs, RMA’s, and equipment upgrades
Remote SDK and software updates
24/7 support via phone, Slack, email, and ticketing systems
Weekly reports for each location
Preventative maintenance visits to ensure everything runs smoothly

Experience Dreamscape Yourself!

We’re honored to work with such an innovative team, and we’re excited to continue supporting their amazing VR experiences. Be sure to visit a Dreamscape location soon for an unforgettable adventure!

We’re honored to work with such a cool and talented team. Check out a Dreamscape experience soon! We promise you will be amazed!

USA

Los Angeles, CA – Westfield Century City / Dreamscape

Dallas, TX – NorthPark Center / AMC Theaters

Arizona, Arizona State University / Dreamscape Learn

Columbus, OH – Easton Town Center / AMC Theaters

International

Dubai, UAE – Mall of the Emirates / Majid Al Futtaim

Switzerland, Geneva – Audemars Piguet

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Client Dreamscape Immersive, Inc Services

Interactive

Year 2018-Today

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Featured Project

Burns & McDonnell, EPIC LED Video Wall

Designing the Ultimate 360 EPIC LED Video Wall Room

Our friends at Burns & McDonnell, the world’s top engineering firm, tasked us with designing and building an EPIC, State-of-the-art 360 LED video wall room. Consequently, this state-of-the-art space allows them to preview all their 3D CAD files and engineering projects physically. As a result, it provides an immersive experience that significantly enhances collaboration with their teams and clients.

Enhancing Collaboration Beyond VR

Although many companies use VR for CAD file walkthroughs, VR often falls short regarding real-time discussion. Specifically, it lacks the capability for team members to see where others are focusing or pointing. Therefore, our 360 LED video wall bridges this gap by allowing everyone in the room to view and discuss the designs simultaneously, creating a more interactive and engaging experience. Our 360 LED video wall allows everyone to experience their out-of-this-world design but also shows the client why Burns & McDonnell is simply the best engineering firm in the world. They are always pushing the edge of technology to set the standard within their industry.

Proud Partnership with Burns & McDonnell

We are genuinely thrilled to be Burns & McDonnell’s official LED video wall partner. Notably, witnessing their innovative launch pad designs and experiencing the sensation of being 40 stories high up is truly extraordinary. This project not only highlights their groundbreaking designs but also underscores why Burns & McDonnell remains a leader in engineering excellence.

Collaboration with Igloo Vision

In this groundbreaking project, we partnered with Igloo Vision, whose software suite expertly manages the 3D CAD integrations. Meanwhile, Ascend took charge of all other aspects, including software and media management, hardware design, installation, and implementation. Consequently, this collaboration ensured a seamless integration of cutting-edge technologies.

A Global First – 360 LED video Wall Room

We are proud to announce that this is the world’s first 360 LED video wall room. Furthermore, it is a pioneering achievement, with only one other similar room located in Dubai. Thus, the immersive experience provided by this room is truly mind-blowing and sets a new benchmark in the industry.

Easy Streaming and Control

The system allows the Burns & McDonnell team to stream their designs effortlessly from networked computers or through local wireless connections. Additionally, our design includes high-quality K-Array speakers, full-color programmable recessed lighting, and a sophisticated control system. Consequently, team members can easily manage everything using a wall-mounted touch panel or Surface tablet, making the system both intuitive and user-friendly.

A Team Effort

This project was indeed a significant team effort involving the entire Ascend team. We are extremely proud of the final product and deeply grateful for the opportunity to collaborate with such an innovative and industry-leading client.

Watch the Installation Film

Finally, don’t miss the film showcasing the installation process. It beautifully captures the transformation and highlights the incredible features of the world’s first 360 LED video wall room!