Dreamscape Immersive: Transforming VR Experiences with Ascend

Dreamscape Immersive is one of our favorite partners! Backed by the legendary Steven Spielberg, this team of brilliant storytellers uses cutting-edge virtual reality to transport guests into incredible worlds. We’re proud to serve as Dreamscape’s 24/7 Help Desk and technical support for all their locations worldwide.

Unmatched VR Experiences

If you haven’t experienced Dreamscape yet, you’re missing out! At Ascend, we’ve seen many VR pop-ups in the theme park industry, but they often fall short—underfunded and, frankly, a bit cheesy. Dreamscape, however, is in a league of its own. Their expert team has set a new standard for VR experiences, offering guests a completely immersive adventure. When we first tried their “Alien Zoo” experience, we were blown away by the attention to detail and the sense of being transported to another world.

Ascend + Dreamscape: A Partnership Since 2018

Our partnership with Dreamscape began in 2018, when we helped them open their very first location at Westfield Century City in Los Angeles. Since then, we’ve been there for each new opening across the U.S. and internationally. For every new store, Ascend is responsible for configuring VR tracking, haptics, audio, signage, and point-of-sale systems. Once the store is live, our 24/7 Help Desk supports the in-store teams, ensuring smooth operations.

Ensuring Top-Notch VR Experiences

After each store opening, Ascend continues to provide maintenance visits throughout the year. During these visits, we check all the technical hardware, calibrate systems, update marketing materials, and clean filters to ensure everything runs perfectly. We also take this opportunity to connect with the in-store teams, building a strong relationship with the staff they rely on for support.

Remote Help Desk for Global VR Locations

Dreamscape’s VR experiences are enjoyed by hundreds of guests each day. Naturally, this causes wear and tear on the equipment. That’s where our remote Help Desk comes in. Ascend’s team has direct access to Dreamscape’s systems, allowing us to fix any technical issues remotely—sometimes within minutes. This avoids costly delays and ensures guests continue to have an uninterrupted experience.

Our 24/7 Help Desk is available for all Dreamscape locations across multiple time zones. We manage a ticketing system that tracks repairs, updates, and on-site visits. This approach helps us identify and prevent issues before they escalate, keeping Dreamscape’s VR experiences running smoothly.

Services Provided by Ascend:

• Store opening support: VR tracking, haptics, sound, and signage configuration
• Hardware inventory and maintenance
• Creation and management of system manuals for in-store teams
• Management of repairs, RMA’s, and equipment upgrades
• Remote SDK and software updates
• 24/7 support via phone, Slack, email, and ticketing systems
• Weekly reports for each location
• Preventative maintenance visits to ensure everything runs smoothly

Experience Dreamscape Yourself!

We’re honored to work with such an innovative team, and we’re excited to continue supporting their amazing VR experiences. Be sure to visit a Dreamscape location soon for an unforgettable adventure!

We’re honored to work with such a cool and talented team. Check out a Dreamscape experience soon! We promise you will be amazed!

USA 

Los Angeles, CA – Westfield Century City / Dreamscape

Dallas, TX – NorthPark Center / AMC Theaters

Arizona, Arizona State University / Dreamscape Learn

Columbus, OH – Easton Town Center / AMC Theaters

International

Dubai, UAE –  Mall of the Emirates / Majid Al Futtaim

Switzerland, Geneva – Audemars Piguet