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A/V Service- 24/7 Helpdesk

It’s the weekend, the game is on and it’s a full house. The speakers go out right before the big touchdown! What happens now? Who do you call for help, and when will they respond?

If you are one of our partnered clients then you already know about our 24/7 Help Desk. Ascend Studios ALWAYS answers your texts and calls on the weekend. It’s just what we do. We understand that your sales take a hit when your guests can’t hear the game. This isn’t a Monday thing, it’s a now thing.

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So, who’s got your back after 6pm on a Friday?

Reach out to us to get started: create@ascendstudios.com

REACH OUT






    Featured Article

    How Much Does a Video Wall Cost?

    When taking on a large project such as a video wall, the question that’s always on the tip of everyone’s tongue (and rightfully so), is “What will a video wall cost me?” Futuristic, high-tech, creative solutions are great, but can often come with a decent price point. There are a ton of factors that go […]

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    Featured Project

    Hard Rock Hotel Resort Audio Video System

    We recently completed an exciting project for the Hard Rock Hotel at Universal Studios Orlando, where we installed a stunning 3×3 video wall as part of their resort audio video system upgrade. This impressive video wall consists of nine 55″ displays while creating a striking centerpiece in the hotel’s newly renovated lobby.

    The entire system is powered and controlled by our custom programmed interfaces. This includes all hardware, including video wall processors, audio and video sources. We used durable cat-5 cables to connect the displays, saving our client from the expense of running new power lines. This design also allowed us to integrate the video wall with the hotel’s existing audio video system, meaning the content displayed on the wall can be seen and heard throughout the hotel.

    Customized Control with Ascend Studios’ iPad App

    At Ascend Studios, we provide custom-branded iPad apps to control all of our resort audio video systems. For Hard Rock Hotel, we completely updated their existing control system and added new features. Now, they have easy control over the video wall, hotel-wide audio zones, and video sources, all with real-time feedback.

    The app also includes integrated help files, improved Wi-Fi signal strength, HD graphics, and seamless access to our 24/7 Help Desk support. With our remote monitoring system, we can troubleshoot issues from anywhere in the world, ensuring that the system runs smoothly for guests.

    Resort-Wide Audio Video System Overhaul

    In addition to the video wall, our team redesigned the entire resort audio video system, covering the pool area, five ballrooms, and all public areas of the hotel. We replaced outdated equipment from the 1999 installation and installed our preprogrammed DSP processors and Crestron control system. This upgrade provided the hotel with a fully customizable audio system, allowing easy updates and scalability.

    The system, controlled via a 10″ touch screen and iPad, includes 96 audio zones, each with EQ, leveling, compression, and individual zone controls. We completed the system switch-over in a single night, minimizing disruption, and had everything up and running before 5 AM.

    Key Features of the Resort Audio Video System:

    • Nine 1920×1080 HD video wall displays with remote power and video connections
    • Custom themed iPad app for seamless control of audio and video systems
    • Integration with six cable boxes, a Blu-ray player, and a music video server
    • Full integration with the hotel’s existing audio system
    • Additional high-output speakers and subwoofers for enhanced sound
    • Local video DJ HDMI input for live events at the video wall
    • 96 controllable audio zones with advanced EQ and individual zone settings
    • Free 24/7 access to Ascend Studios’ Help Desk and remote support

    This upgraded resort audio video system ensures that Hard Rock Hotel provides a top-tier guest experience, with cutting-edge audio and video technology throughout their property.

    See Project