We did it! We just completed the final touches on our new, industry first, custom made Help Desk App. Our team of programmers created this app from ground up for one reason: to provide a whole new layer of service for our amazing clients.
This app was created to give our partnered clients direct access to our 24/7 team. Partnered clients can use this cross-platform web-app to create service tickets and check on the status of open tickets as they are updated and resolved in real-time. The app also provides direct access to all of our team member’s professional and personal contact information. We understand that when something goes wrong, our clients expect rapid solutions. We want to empower them with tools to get support right away.
We stand by our systems and take service seriously, this proves it! Each of our customized systems include multiple, industry-leading, service features. All of our installations include a mac mini loaded with our monitoring software, the projects program files, remote access software and our Help Desk App. This enables our 24/7 help desk team to log in and resolve issues right away, from anywhere in the world.
As always, we provide all of these services to our partnered clients completely FREE for the life of the system. Contact us for your client code to start using the Help Desk App today!
Help Desk App
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Featured Article
Ascend Studios Wins Best of Florida Regional Award in Audio/Visual Equipment Category!
We are beyond excited to announce that Ascend Studios has won the Best of Florida Regional Award in the Audio/Visual equipment category from Guide to Florida! This incredible recognition highlights our passion for delivering top-tier AV solutions that truly make an impact! Customized Automation Solutions for Every Space At Ascend Studios, we don’t just install […]
Designing the Ultimate 360 EPIC LED Video Wall Room
Our friends at Burns McDonnell, the world’s top engineering firm, tasked us with designing and building an EPIC, State-of-the-art 360 LED video wall room. Consequently, this state-of-the-art space allows them to physically preview all their 3D CAD files and engineering projects. As a result, it provides an immersive experience that significantly enhances collaboration with their teams and clients.
Enhancing Collaboration Beyond VR
Although many companies use VR for CAD file walkthroughs, VR often falls short in terms of real-time discussion. Specifically, it lacks the capability for team members to see where others are focusing or pointing. Therefore, our 360 LED video wall bridges this gap by allowing everyone in the room to view and discuss the designs simultaneously, creating a more interactive and engaging experience. Our 360 LED video wall does allow for everyone to experience their out-of-this-world design but also shows the client why Burns McDonnell is simply the best engineering firm in the world. They are always pushing the edge of technology to set the standard within their industry.
Proud Partnership with Burns McDonnell
We are genuinely thrilled to be Burns McDonnell’s official LED video wall partner. Notably, witnessing their innovative launch pad designs and experiencing the sensation of being 40 stories high up is truly extraordinary. This project not only highlights their groundbreaking designs but also underscores why Burns McDonnell remains a leader in engineering excellence.
Collaboration with Igloo Vision
In this groundbreaking project, we partnered with Igloo Vision, whose software suite expertly manages the 3D CAD integrations. Meanwhile, Ascend took charge of all other aspects, including software and media management, hardware design, installation, and implementation. Consequently, this collaboration ensured a seamless integration of cutting-edge technologies.
A Global First – 360 LED video Wall Room
We are proud to announce that this is the world’s first 360 LED video wall room. Furthermore, it is a pioneering achievement, with only one other similar room located in Dubai. Thus, the immersive experience provided by this room is truly mind-blowing and sets a new benchmark in the industry.
Easy Streaming and Control
The system allows the Burns McDonnell team to stream their designs effortlessly from networked computers or through local wireless connections. Additionally, our design includes high-quality K-Array speakers, full-color programmable recessed lighting, and a sophisticated control system. Consequently, team members can easily manage everything using a wall-mounted touch panel or Surface tablet, making the system both intuitive and user-friendly.
A Team Effort
This project was indeed a significant team effort involving the entire Ascend team. We are extremely proud of the final product and deeply grateful for the opportunity to collaborate with such an innovative and industry-leading client.
Watch the Installation Film
Finally, don’t miss the film showcasing the installation process. It beautifully captures the transformation and highlights the incredible features of the world’s first 360 LED video wall room!
