24/7 Audio Video Help Desk Service

24/7 Audio Video Help Desk Service

It’s a full house on Saturday night, the game is on and speakers go out. What’s your next move? Do you try to figure out the mess of wires in the AV rack? Do you get stuck on hold with your cable company?

That’s where we come in. Our 24/7 Help Desk has been supporting our partnered clients for years and now we can help you as well! Our Help Desk service was created to help corporate headquarters, hotels, and restaurants who are struggling with their existing systems. It’s like IT support for your AV system, except we don’t require your first born child when you call us on the weekend.

It’s not a Monday thing, it’s a now thing.

It’s not a Monday thing, it’s a now thing.

We understand when something goes wrong it’s not a Monday thing, it’s a now thing. All payments are billed monthly and you can cancel at anytime. When you sign up you’ll be contacted by our Help Desk team to officially set up your account. You’ll also receive access to our Help Desk app that includes a ticketing system and direct cell phone numbers for our team members. Check out our levels of service below.

Sign up today to get some amazing 24/7 protection for you location. Have questions? Check out the FAQ below or just give us a call, 407-490-2841.

Help Desk Packages

Help Desk Packages

  • $47
    Per Month
    Level 1
    No setup cost
    9am-6pm support
    Direct Support from our engineers
    Local technician support
    Add to cart
  • $197
    Per Month
    Level 2
    No Setup cost
    24/7 Support
    Direct support from our engineers
    Local technician support
    Add to cart
  • $394
    Per Month
    Level 3
    $734 Setup
    24/7 Support
    Helpdesk PC + Software
    Local technician support
    Add to cart
  • $510
    Per Month
    Level 4
    $1,487 Setup
    24/7 Support | Helpdesk PC + software
    Unlimited System Programming Updates
    Local Technician Support
    Add to cart

Help Desk Partners

Help Desk Partners

FAQ

How can you service our system from Orlando? 

Our expert Help Desk team members get all of the system information from you during our setup process. When you call us we pull up your files, login into your system remotely, and get to work. We’re proud to have clients all over the country.

What if I need an on-site visit?

We have a network of trusted and trained technicians all over the country. We’ll arrange, manage, and even process hardware repairs for you.

I’m a partnered client, do I need this? 

Lucky you! You’re all set for your location. We will continue to provide our 24/7 Helpdesk service “on the house” for the life of your system. Want free life time support? Give us a call and become a partnered client!

What’s the setup fee for? 

It covers our site survey for you location and our Help Desk PC that it is loaded with remote support software.

Can I upgrade my service level?

You can adjust your level up or down at any time. We believe the best way to keep you as a client is to provide amazing service, not long term contracts.

Can we customize our service? 

Yes! Some of our clients have us on-call to jump on a plane within 48 hours and resolve any audio/video issue they may have. We even purchase and store spare hardware that is programmed and ready to swap, if needed. Want this level of service? Just give us a call.


Main Office
407.490.2841
615 Herndon Ave, Suite A
Orlando, FL 32803
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