Ascend Studios – Help desk app is here!
Audio Video System Service App

We did it! We just completed the final touches on our new, industry first, custom made Help Desk App. Our team of programmers created this app from ground up for one reason: to provide a whole new layer of service for our amazing clients.

This app was created to give our partnered clients direct access to our 24/7 team. Partnered clients can use this cross-platform web-app to create service tickets and check on the status of open tickets as they are updated and resolved in real-time. The app also provides direct access to all of our team member’s professional and personal contact information. We understand that when something goes wrong, our clients expect rapid solutions. We want to empower them with tools to get support right away.

We stand by our systems and take service seriously, this proves it! Each of our customized systems include multiple, industry-leading, service features. All of our installations include a mac mini loaded with our monitoring software, the projects program files, remote access software and our Help Desk App. This enables our 24/7 help desk team to log in and resolve issues right away, from anywhere in the world.

As always, we provide all of these services to our partnered clients completely FREE for the life of the system. Contact us for your client code to start using the Help Desk App today!

Help Desk App

REACH OUT






Featured Article

How Much Does a Video Wall Cost?

When taking on a large project such as a video wall, the question that’s always on the tip of everyone’s tongue (and rightfully so), is “What will a video wall cost me?” Futuristic, high-tech, creative solutions are great, but can often come with a decent price point. There are a ton of factors that go […]

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Featured Project

Hard Rock Hotel

We installed a gorgeous 3×3 video wall for our friends in the Hard Rock Hotel at Universal Studios Orlando. The video wall is made up of nine 55″ video wall displays and is a great centerpiece within the beautiful, newly-renovated lobby.

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